IT Managed Services
Our IT managed services team will help reduce ICT costs, improve service delivery, and enable growth!
No matter your IT managed service requirements, Kosbit can help! We provide a wide range of IT managed service providers that help reduce ICT costs, improve service delivery, and enable growth. We work with clients who need the most basic IT support as well as building extensive IT managed services companies and entire departments.
Our customers choose Kosbit because of our exemplary customer service and our ability to simply manage all their business operation needs. Most companies lack the time, budget and resources to hire a full time IT staff. Kosbit provides you the perfect solution by supporting you both on-site and off-site.
These are typical issues that lead to choosing IT managed services as your solution:
- Cost of managing your IT is too high
- High turnover in IT resources
- Difficulty in hiring staff with the right technical skills
- Need to reduce IT complexity
- Struggling to keep pace with changing technologies
- Regularly involved in crisis management
- Compliance and regulations issues
- Need for greater automation and standard processes
- Failing to meet SLAs
- Need to reduce time and effort rolling out new applications, and
- Desire to apply more time to the significant large-scale issues
Our fully dedicated IT managed services solution includes the setup and maintenance of your IT system, upgrading hardware/software, auditing IT optimization for performance, and additional tasks related to your routers/servers and their operation. We offer a selection of managed routers, switches, firewalls, and servers to fit any needs from simple to complex.
Kosbit can make these promises, no matter your service needs:
- Our IT managed services providers desk team can offer fully manned, 24/7/365 assistance using the best types of ticket logging systems
- Our highly experienced team provides a fully documented escalation process, 24/7/365, to free up internal resources so you can run your business effectively
- Our IT managed services companies’ infrastructure management team offers on-site/off-site technical support to monitor and manage your systems and maximize performance
- Our automated IT managed services can help modernize your helpdesk and align your systems on leading service automation platforms
- Our highly qualified engineers (Cisco CCIE/Juniper JNCIE & Microsoft MSCE) support your IT department in troubleshooting, correcting, and preventing technical support problems
- Our reliable IT managed services help you cut costs, manage complexity and improve the service you offer to users
- Our IT services offer hardware and software health checks and audits as well as scheduled reporting, SLA management, tickets logged, and remediation options
- We use a PMP/ITIL best practices approach providing ongoing IT service management support
- High-security standards maintained by routinely performed system maintenance and updates
- Periodic system updates for state-of-the-art setups
- Optimized performance by highly-trained specialists
- Strict documentation of all activities
- Monitoring of all critical services, with email notification
Kosbit has global managed services capability, with best practices service delivery framework. We can support you wherever you operate at the same high standards
Achieving top-tier accreditations with international strategic partners enables us to build bespoke solutions that integrate and support your legacy technology platforms.
Kosbit adheres to the service management IT Infrastructure Library (ITIL) standards
We offer three core levels of managed service:
- Support: keeping your existing IT managed service companies’ infrastructure at peak performance with basic service monitoring
- Out-tasking: managing distinct tasks, including your service desk, full-scale monitoring onsite and remote, hosting and managed services, and complete network and server infrastructure management
- Outsourcing: ability to transfer your IT assets, staff, and related support functions
Our three levels of managed services include these common functions, but we can do much more than this:
Incident Management
Problem Management
Change Management
Reporting & Service Reviews
Network Management
IP/T Management
Storage Management
Server Management
Back-Up Management
Decision time: How do you decide what’s right for you?
The best way to review what your needs are in implementing managed services is to take a serious look at what is going on right in front of you. Which of these issues apply to your situation? Once you identify your requirements to improve IT managed services providers capabilities, you can be confident you are taking the right path. Kosbit is the right path to resolving your IT world and bringing back confidence. Contact us and we will provide an intense evaluation of your current IT system.
