Case studies
Kosbit’s IT outsourcing services and IT managed services are first-in-class, offering clients amazing advantages including reduced costs, sparked growth, and more. All our solutions are founded on ITIL principles, ideal for scaling your solution to perfection.
Pre-Sales Network Engineering
Business Process Outsourcing
System Integrations
Software Engineering
Data Centre & Cloud
Security
Voice & Collaboration
IT Managed Services
Pre-Sales Network Engineering
Challenge
As the world’s largest telecom provider, this client is always trying to improve their customer service experience for its one million customers. While they have one of the highest net promoter scores in the telecom industry, they want to make processes easier for their clients. This involves improving technology to enable customers, suppliers and partners. They need to ensure that their global sales solutions support sales engineering efforts.
Solution
For two years, Kosbit provides pre-sales network engineering for this client. Our network architect defines technical requirements for a sales opportunity that one of their customers wants to buy. The requirements can include network hardware, professional network management or architectural design services. Our network architect provides solutions that include hardware, software, and project management initiatives. Our network architects will enter proposed costs using telecom provider tools.
Benefits
Our client partnership delivers network customer designs solutions, managing seven customer requests at one time. Kosbit supports the global solution centre with high-quality network designs at reasonable rates. Kosbit has reduced costs, increased efficiency, and driven innovation which help support future growth. Kosbit is more than an outsourcing provider of network solutions; we contribute to global strategies daily.
Business Process Outsourcing
Challenge
A large telecom provider chose to partner with Kosbit to handle the responsibilities of specific business processes due to our reputation as an outsourcing provider. This included internal and technical support functions, project coordination, project management and custom contracts. They wanted more than just cost cutting; they were interested in high quality, flexibility and better business efficiencies.
Solution
Our team of ITIL/PMP project coordinators and managers are highly experienced trainers that single-handedly manage teams of up to 40 network engineers worldwide on a daily basis. They review their work, updating their progress and eliminating obstacles while completing dozens of service requests monthly. Our team of legal specialists (LLB/LLM) creates up to 200 contracts monthly for global clients. Our extensive experience, with an emphasis on security, makes it easy to work with this highly sensitive department.
Benefits
As a result of this partnership, internal and customer satisfaction KPIs increased significantly to 29% for this client. Our team delivered project plans on time and within budget guidelines. All projects were managed from inception through completion. This long-term partnership between two companies continues today
System Integrations
Challenge
A leading financial services firm was seeking a system integrator to migrate an old, outdated configuration management system to Microsoft System Centre Configuration Manager. The goal of this deployment was to simplify their current process and to manage one unified tool for all client desktops and mobile devices. With Kosbit as a Microsoft Partner, this client approached us for a valid solution.
Solution
Our team of System Integration Engineers first analysed their current system. The result of our review was to migrate a configuration management system from the old system to a Microsoft system in a few months, providing 1,244 SCCM licenses. Our team also provided consultancy services and ongoing support for smooth delivery of all objectives.
Benefits
The client now enjoys the benefits of their new Microsoft product. The new solution is more automated and provides greater visibility on their desktops. The SSCM technical solution delivers a more efficient and agile tool which is a cost-effective end-user experience. The new product allows end users to install approved software without also installing adware and malware on computers.
Software Engineering
Challenge
An industrial manufacturer was looking to effectively manage a complex project using SQL and VBA applications to maintain and improve their databases. Their goal included ensuring data accuracy, improving front-end database operations, establishing access permissions, and troubleshooting issues. They were looking for a SME on financial technologies and provide recommendations for improvements.
Solution
After analysing the client’s current environment, we recommended a new Microsoft Office VBA application including Front & Back-end web applications, and a full stack software application. Our software engineers identified additional process improvements to reduce workloads, improve quality, and implement software application solutions. We also created a software application in Visual Basic.NET that delivered word templates.
Benefits
Our team of software engineers used agile/scrum methodology with the recommended software development projects. They were able to salvage, develop, and maintain financial applications that reduced manufacturing costs. We extended the Electronic Declaration Web Application using ASP.NET MVC and SQL Server Databases. The client also benefited by developing agile sprints that kept everyone informed of software development progress, delivered correspondence requests, and provided post production support.
Data Centre & Cloud
Challenge
A growing consumer goods company was facing challenges deploying IT services that supported an expanding operations and franchise teams. In order to keep server hardware acquisition costs down, their IT team started deploying several applications at once. It immediately caused problems to an over-extended, aged system with numerous downtime and hardware failures because of needed maintenance.
Solution
Kosbit is a VMware partner with a high level of expertise installing VMware vSphere. The client approached us because of our reputation. After we conducted a regular IT audit of their current system, our VMware solutions engineers recommended a server virtualisation as an effective solution. We then implemented VMware vSphere. Kosbit deployed 10 virtual machines, configured and managed the vSphere infrastructure with VMware host client, and built virtual networks with vSphere standard switches.
Benefits
The client now enjoys benefits by migrating from a physical to a virtual infrastructure. Virtual machines are not tied to a physical location, and thus they can be easily moved to different servers with zero down time, assisting with critical disaster recovery. Physical server failure is no longer a worry. Virtual machines on a failed host are automatically rebooted onto other hosts in the VMware.
Security
Challenge
This non-profit organization relied on IT for their daily operations. System confidentiality and integrity was vital to the continued success of the organisation in today’s digital age, and they felt they were behind in terms security processes. Their challenges included making valuable user data protected and secure, and to comply with strict regulatory guidelines.
Solution
Our team of cyber security experts and network security analysts conducted penetration testing of the company’s system. This provided a detailed analysis of the organisation’s security status and made recommended improvements. These changes helped to defend the company against increased security threats from internal and external sources. The network penetration testing, and black box testing identified threats which were shared in report findings.
Benefits
The organisation has enjoyed several benefits from the results, including successful regulatory compliance and fines avoidance, less network downtime, enhanced cyber-security awareness, protection of organization reputation, a justified security investment and greater piece of mind.
Voice & Collaboration
Challenge
A media company, with more than 80 geographically dispersed sites, was looking for a solution to unite all their sites on a common, unified communication and collaboration platform. The goal and outcome of this consolidation was to reduce costs across the board, including corporate management, upgrades and hardware systems. They also wish to eliminate unnecessary call channels and to lock in a contract for three years.
Solution
Kosbit provided different IT solutions to bring a Unified Communication (UC) plan to resolve all of the client’s needs. Our Voice and Collaboration Solution Architects designed, implemented and managed a solution that helped the media company achieve all of the client’s goals and expectations. Our team built a centralised inbound and outbound call solution per continent, aligned vendor management and centralized call control. In terms of reporting capabilities, they built a solution that included reporting capabilities, something the company didn’t have before.
Benefits
Kosbit helped this media company save time, money and IT resources. They brought value to the current solution. The client reduced 95% of their hardware cost; 90% reduction in circuits and contracts, and an overall 50-70% in overall savings. The company solutions drove down the costs of their communications and benefits to a more budget-friendly solution.
IT Managed Services
Challenge
A pharmaceutical company approached Kosbit to manage their IT Department. The company had a small in-house IT department that was unable to keep up with an increased demand for services. The company developed quickly and scaling up their network was not high on the priority list. When it became a necessity, they realized that a more proactive and cost-efficient IT system was critical, so they approached Kosbit to do the work.
Solution
Kosbit first conducted an IT audit for the client. Based on the audit results, Kosbit took over operations and stabilized the network and IT infrastructure. Within a month, our team of IT consultants proposed solutions that included upgrading their network operating system and migrating from an old exchange to MS Office 365. In addition, we provided daily IT support and infrastructure management as well as on-going support.
Benefits
Kosbit is a long-time IT partner for this client, and we provide extensive support, including IT services, management services and network planning. We continue providing them with IT consultancy services that allows them to run a highly digital environment while meeting client needs. After our proposed implementation, the client was able to scale up and increase their user base with a network upgrade. Kosbit is considered a highly reliable IT partner.
