Data Protection (GDPR)

Kosbit always respects your right to privacy. In response to this statement, this Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information we collect through our website at

If you have any questions or concerns about how your personal information is used, please contact us using the contact details provided at the bottom of this Privacy Notice.

Quick Links

We recommend at your convenience to read this Privacy Notice in full so you are fully informed of our privacy policies. If you want to access a particular section of this document, then click on the hyperlinks below to jump to that section.

What does Kosbit do?

Kosbit is a leading global provider of IT outsourcing services, IT managed services and business processes. We are headquartered in the Kosovo with offices in the United Kingdom. We also service our customers' global requirements through our extensive partner network.

What Personal Information Kosbit Collects

The personal information we collect falls under the following categories:

Information that you provide voluntarily

Certain webpages may request personal information from you voluntarily. Examples of personal information we may ask you to provide includes these reasons:

  • Subscribe to marketing communications;
  • Register for a Kosbit event;
  • Submit enquiries to us;
  • Apply for a job opening at Kosbit (although this example will require additional information such as employment history and education qualifications).

Any specific personal information you are asked to provide will be made clear to you at the point we ask you to provide it.

Information that we collect automatically

When you visit our website, we may collect information automatically from your device. In some countries, including countries in the European Economic Area, this information is considered personal information under applicable data protection laws.

Specifically, the information we collect automatically includes your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and the links clicked.

Collecting this information allows us to understand the visitors who come to our website, where they come from, and what content and webpages our visitors most often access. We use this information for our internal analytical purposes and to improve the quality and relevance of our website for our visitors.

Some of this information is collected using cookies and similar tracking technology. Please review the “What Cookies Does Kosbit Use?” below.

We normally collect personal information from you only if:

  • We need the personal information as part of a legal agreement or contract with you;
  • The processing of a legal document is in our legitimate interests and not overridden by your rights, or where consent to do so has already been established;
  • There is a legal obligation to collect personal information to protect your vital interests or those of another person.

We will make this situation clear to you if we are complying with a legal agreement or as part of a contract. We will advise you whether the use of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).

If we collect and use your personal information for our legitimate interests (or those of any third party), this will generally be to:

  • Market our goods and services to you;
  • Respond to your queries;
  • Improve our goods and services, or
  • For the purposes of detecting or preventing illegal activities.

We may have other legitimate interests and, if appropriate, we will make those clear to you at the time when those legitimate interests are needed.

If you have questions or you need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How do I contact Kosbit?” heading below.

Who does Kosbit share personal information with?

We may disclose your personal information to the following categories of recipients:

  • Group companies or organizations;
  • Third Party Service Providers or Partners who provide data processing services to us;
  • Anyone for whom we process personal information for purposes described in the Privacy Notice or notified to you when we initially collect the information. A list of our current group companies is available here.
  • Any competent law enforcement body, regulatory government agency, legal court systems, or any other third party, where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise,
  • To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • To any other person with your consent to the disclosure.

What cookies does Kosbit use?

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Policy.

How does Kosbit keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and may include technical controls such as system access, data separation, back-up and recovery as well as organisational controls such as staff vetting, staff training and building entry controls.

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective.

Our website servers are located in London (UK), and our group of companies and third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in a number of different countries.

We have, however, taken appropriate safeguards to keep your personal information protected in accordance with this Privacy Notice. This includes implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group of companies, which require them to protect information they process from the EEA in accordance with European Union data protection laws.

Our Standard Contractual Clauses can be provided on request. We implement similar safeguards with our third party service providers and partners

How long does Kosbit keep data?

We retain personal information we collect from you only if there is a legitimate business need to do so (i.e., compliance with applicable legal, tax or accounting requirements).

When there is no legitimate business need to process your personal information, we will either delete it or sanitize it, or store your personal information securely by isolating it from any further processing until deletion is possible.

What data protection rights do you have?

You can contact us using the contact details provided under the “How do I contact Kosbit?” heading below to exercise the following data protection rights:

  • Your right to access, correct, update or request deletion of your personal information;
  • Your right to object to processing of your personal information, restrict processing of your personal information or request portability of your personal information;
  • Your right to opt-out of marketing communications we send you at any time. To opt-out, you can also exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
  • Your right, if we have collected and processed your personal information with consent, is to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You also have the right to complain to a data protection authority about our collection and use of your personal information.

For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Will this privacy notice be updated?

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. We will inform you if any changes are made, consistent with the nature of the changes. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes when appropriate to data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

Recruitment Privacy Notice

We individual privacy rights and we are committed to handling personal information responsibly in accordance with applicable law. It is important that you read this notice in its entirety as it sets out how Kosbit (UK) Ltd (“Kosbit”, “we” or “us”) handles your personal information when you apply for a job or any other role with us and the rights you have in connection with that information. The term “applicants” is used in this notice to refer to anyone who applies for a job role, or who otherwise seeks to carry out work with or for us (whether on a permanent or non-permanent basis).

Find out more about our Recruitment Privacy Notice

How do I contact Kosbit?

The data controller of the website is Kosbit (UK) Ltd. If you have any questions or concerns about our use of your personal information, please contact our data protection officer using the following details: