Technical Support Engineer

Kosbit is seeking a Technical Support Engineer to provide enterprise-level support to our partner, a leader in providing security automation and orchestration solutions. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management.

Responsibilities

• Work directly with customers and partners to provide enterprise-level customer support;

• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments;

• Develop or expand tools to help troubleshoot issues that help improve customer experience;

• Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation;

• Provide outstanding customer service and maintain customer relationships with our clients;

• Gain a deep understanding of our Clients' security automation product;

• Conduct periodic on-call duties.

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Qualifications:

• 2-3 years’ experience in Technical Support, Security Operations, or Incident Response capacity

• Comfortable troubleshooting Python and JavaScript

• Comfortable working with Linux command-line

• Use logical approaches to problem-solving and troubleshooting

• Proactive insight and highly organized

• Incredibly sound verbal and written communication skills, and relationship-building capabilities

• Excellent time management skills with the ability to prioritize and organize issues effectively

• Passionate about technology with a strong desire to work in a fast-paced environment

• Works well as part of a team and contributes to continuous improvement

Prefered Skills

• Familiarity with Docker and Kubernetes (K8s)

• Familiarity with MongoDB, Shell Scripting, and Regex

• Experience working with RESTful APIs

• Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)

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