Implementing a comprehensive BSS/OSS integration solution for Kosbit partner
Customer is a company that provides telecommunication services in South East Europe. Their services include: mobile telephony, fixed telephony, internet provider and cable TV.
Challenge
Everyone in the telecommunications industry understands that bringing new services to market and fulfilling customer orders typically involves slow, repetitive and frequently manual processes. When you have some systems that are more than decade old and you update them to that environment there are many required steps to able to integrate each system. For example, what would it take to make a new Internet Protocol Television (IPTV) which is compatible with an existing batch billing system. Our engineers used OSS/BSS at the Vodafone project to gather all relevant information in order to provision/deploy 3G and 4G services.
Despite being in business for 20 years and the company having a great vision, but its processes and systems had not evolved to cope with large volumes of residential and small business customers.
Several disparate systems and manual processes were constantly going out of sync resulting in poor customer service and a high degree of rework. The company needed a new set of systems (integrated system) that would synchronise its data so that there was only one version of the truth. Manual processes needed to be automated. A simple way to understand, fully on-line, web-based, future proof, innovative, flexible system was needed. However, these systems normally would demand a ticket price that would far exceed the companies’ IT budget. Based on Kosbit experience with Company X we knew that major world mobile operators use OSS/BSS integration for telecommunications to build an integrated solution for developing and deploying new services faster. So, Kosbit helped the operator become more responsive to its market.
The customer faced an issue since the order had to be submitted manually and an electronic or paper request routed to specific departments (procurement, logistic, finance, human resource and operation) so they would be able to commit company resources for the service. They in turn have to complete an electronic or paper instruction to signal other professionals who then will have to deliverer or activate the service. And finally, information is routed to the billing system so that you can begin to realize revenues from the customer’s order, at the same time providing investment protection.
The company has to get a variety of groups within your organization —sales & marketing, product development, IT and network staff to understand the offering. Then those groups will have to make the necessary adjustments to your wide range of business and operational support systems (BSS/OSS), such as customer relationship management (CRM), billing and network provisioning systems.
Without tools that help your staff speak a common language and automate time consuming manual processes, you are a long way from bringing the new service to market quickly, and even further from exercising a competitive advantage.
Solution
Kosbit solutions for the telecommunications industry bring together the extensive Kosbit portfolio of solution, software/application and high-value services and its wide network of vendors to address the most prevalent challenges for clients in the industry. Kosbit solutions and telecommunication industry experience help each client accelerate its progress in becoming a highly effective business so it can respond with flexibility and speed to any virtual customer demand or market opportunity.
Kosbit recommend BSS/OSS integration for their customers so they can establish efficient workflows for these complicated processes. The workflows can reflect the best practices of both the telecommunications industry and your particular organization. BSS/OSS integration also enables our customer to automate many tasks within the workflows.
Kosbit proposed integrated solution to make them synchronise their information; financial reporting, service management & billing, sales, field engineering, radio link performance, and usage-based authentication and accounting all had to interact with the newly designed website providing a complete online experience for current and future customers.
The selection of right solution/application benefits the Company X because it enables it to reduce construction time. The organization can collect, process, manage, derive business insights from this large amount of data. Creating business processes with a service orientation has emerged as the best way to achieve that flexibility and speed, as well as agility and resilience. Service orientation takes everyday business applications and breaks them into individual business tasks, called services. These services can then be shared with other departments within your company, integrated with your trading partners and exposed directly to customers to create new or modified business processes. As a result, our customer have the flexibility to easily respond to changing market requirements. And because these services can tie together existing fulfillment, assurance, billing and other systems. Furthermore, these services can be used across multiple processes – rapidly, easily and consistently – to help drive improved time to value and reduced costs. So, customer can optimize the delivery of new and existing services.
A leading telecommunications company needed to speed the provisioning of products for its customers and improve employee productivity by integrating disparate systems and automating processes. The company achieved these goals by implementing a comprehensive BSS/OSS integration solution.
Business Results
When you use a service-oriented approach to optimize the business processes involved in BSS/OSS integration for telecommunications, the customer can obtain flexibility and responsiveness required to bring innovative products, services and strategies to market. That’s why Kosbit offers industry- leading tools to help your staff plan, monitor and adjust the implementation of process changes.
Additionally, it facilitates communication and business workflows between internal organizations, suppliers and customers.
Leverage easy-to-use tools that help your teams:
• Easily reuse, create, modify and collaborate on process models.
• Enable your IT team to quickly create supporting applications by leveraging your process models.
• Monitor and optimize processes by specifying key performance indicators during process design.
• Helps you get a single view of your customers.
• Enabling business and technical staff to communicate effectively.
The end result, customer can complete orders and get new services to market more rapidly. Help realize revenues more quickly. And help minimize the amount of time staff spend taking orders.
Kosbit is a globally recognized IT company located in Kosovo (South-East Europe) and the U.S. Our company is specialized in IT and is the only direct vendor of AT&T in South-Eastern Europe and Vodacom in South Africa. To these world renowned companies we provide Network Engineering Services, Technical Sales Support and IT Managed Services.
