Scaling Enterprise Delivery Through a Co-Managed Professional Services Model
Overview
A leading cybersecurity platform provider partnered with Kosbit to scale its Professional Services delivery model without sacrificing control, quality, or cultural integration. Through a co-managed team approach, Kosbit enabled faster client onboarding, higher satisfaction, and reduced internal workload — all while acting as an extension of the client’s technical organization.
Client Snapshot
Industry: Cybersecurity (Low-Code Security Automation & Incident Response)
Headquarters: United States
Platform: Low-code SOAR solution for incident response and threat management
Engagement Summary
The client engaged Kosbit to build and manage a fully embedded Professional Services team responsible for end-to-end enterprise client delivery. Unlike traditional contractor models, Kosbit delivered a dedicated delivery unit, fully integrated with internal systems, workflows, and team culture.
Objectives
- Establish a high-performance Professional Services team
- Fully manage staffing, and retention on behalf of the client
- Align delivery structure with internal leadership and processes
- Enable rapid scale-up with no additional administrative overhead
Delivery Model
- Full operational management by Kosbit
- Dual-reporting structure:
- Kosbit Manager for performance, development, and operations
- Client-side Manager for technical delivery and project execution
- Team members embedded in the client’s Slack, JIRA, and daily operations
Services Delivered
- Technical onboarding and implementation
- Workflow configuration and automation
- Custom scripting and platform integration
- Troubleshooting and post-deployment support
- Development of internal enablement tools and documentation
Results & KPIs
- 100% retention throughout the engagement
- Client onboarding time reduced by 30%
- 9.5/10 average satisfaction on post-engagement feedback
- Significant reduction in internal engineering support burden
- Team size expanded as client scope and trust increased
Value Highlights
- Speed to Impact: Team members began contributing within 3 weeks
- Reliability: Joint reviews ensured consistent, high-quality outcomes
- True Integration: Kosbit’s team operated as internal staff, not external vendors
Conclusion
This engagement highlights how Kosbit’s co-managed delivery model can unlock enterprise-scale agility, continuity, and client satisfaction. By embedding deeply within client environments, we don’t just augment delivery, we become a strategic extension of the business.
