Case Study: Increasing efficiency through BPO for our large telecom client
A large telecom provider chose to partner with Kosbit to handle the responsibilities of specific business processes due to our reputation as an outsourcing provider. This included internal and technical support functions, project coordination, project management and custom contracts. They wanted more than just cost cutting; they were interested in high quality, flexibility and better business efficiencies.
Kosbit has worked with Fortune 100 companies, including small to medium sized businesses to reduce IT costs, improve service delivery, and spark growth. Below you can read a Case Study which shows how Kosbit helped one of the telecom clients to cut costs, increase quality, flexibility and efficiency.
Challenge
A large telecom provider chose to partner with Kosbit to handle the responsibilities of specific business processes due to our reputation as an outsourcing provider. This included internal and technical support functions, project coordination, project management and custom contracts. They wanted more than just cost cutting; they were interested in high quality, flexibility and better business efficiencies.
Solution
Our team of ITIL/PMP project coordinators and managers are highly experienced trainers that single-handedly manage teams of up to 40 network engineers worldwide on a daily basis. They review their work, updating their progress and eliminating obstacles while completing dozens of service requests monthly. Our team of legal specialists (LLB/LLM) creates up to 200 contracts monthly for global clients. Our extensive experience, with an emphasis on security, makes it easy to work with this highly sensitive department.
Benefits
As a result of this partnership, internal and customer satisfaction KPIs increased significantly to 29% for this client. Our team delivered project plans on time and within budget guidelines. All projects were managed from inception through completion. This long-term partnership between two companies continues today.
Kosbit is a globally recognized IT company located in Kosovo (South-East Europe) and the U.S. Our company is specialized in IT and is the only direct vendor of AT&T in South-Eastern Europe and Vodacom in South Africa. To these world renowned companies we provide Network Engineering Services, Technical Sales Support and IT Managed Services.
