Service Manager
We are looking for enthusiastic, motivated and professional candidates with good communication skills and previous experience in customer facing roles.
If you are one of them, we encourage you to apply to join our team and gain a Global Opportunity.
Responsibilities:
• Responsible for interacting with existing and potential customers to resolve inquiries related to receivables management;
• Usage of computer systems and/or clients’ provided applications to verify and document customer requests;
• Handling of escalations to supervisor, as required;
• Participation in quarterly stewardship reviews to provide customers a 360-degree view of account;
• Conduct regular stewardship meetings with Customers, client’s sales teams and other stakeholders;
• Prepares, distributes, and reviews stewardship reports for pre-identified Customers;
• Provision of Project Coordination Support;
• Coordinates with client’s COEs to ensure integrated implementation of orders that span multiple product lines and locations;
• Researches, investigates and supports billing issues including disputes to Finance Billing Organization and escalations as necessary to resolve pending billing issues;
• Acts as the Customer advocate across the Finance organization to ensure billing accuracy;
• Provision of maintenance support.
Requirements:
• Previous experience in a customer facing role.
• Resolution of customer questions, complaints and collections inquiries in a professional, helpful manner.
• Conversing with customers to resolve their questions or concerns.
• Calm resolution and de-escalation of issues.
• Excellent English communication skills both verbal and written.
• Excellent time-management skills and detail-oriented.
• Being a team player is of paramount importance.
• Good command of Microsoft Office package.
Benefits:
• Opportunity to work for world’s largest ICT companies;
• Highly competitive salary;
• Flexibility working between office and home;
• Reimbursement of professional certifications;
• Health insurance;
• Bonuses and other financial perks;
Apply now by sending your CV in English at hello@kosbit.net or apply by completing the form provided below.