Job Description

We are looking for a professional and motivated Professional Services Engineer candidate to join our team. If you’re passionate about making a difference and want to advance your career with a company that values innovation and teamwork, we want to hear from you.

Responsibilities

• Work directly with customers and partners to provide enterprise-level customer support

• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments;

• Develop or expand tools to help troubleshoot issues that help improve customer experience;

• Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation;

• Provide outstanding customer service and maintain customer relationships with clients;

• Participate in and provide technical expertise and support for internal project kickoff meetings;

• Gain a deep understanding of the company product;

• Conduct periodic on-call duties.

Key requirements:

• Working knowledge of Python and RESTful APIs
• Hands-on experience with technologies such as SIEM, IAM, EDR, Firewalls (ID/IPS/WAF), Threat Intelligence Platforms, and Malware Sandboxing
• A team-oriented approach and ability to work effectively in a start-up environment
• University degree in Computer Science, Information Technology, Engineering or equivalent work experience
• Strong communication skills with the ability to explain complex technical concepts in a clear and concise manner
• Familiarity with Kubernetes and experience with AKS/EKS/GCP and On-Prem Infrastructure
• Proven ability to meet deadlines, manage multiple tasks, and escalate incidents as needed
• Ability to evaluate the impact of new requirements on related systems and processes

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